All Case Studies
AI & Machine Learning
Enterprise Knowledge Copilot — RAG That Employees Actually Trust
A global services firm launched a governed GenAI knowledge assistant grounded in policies, SOPs, and project memory.
Executive Summary
Employees wasted hours hunting for answers across SharePoint and tickets. We built a RAG copilot with citation-first answers and access controls.
Challenge
Hallucination risk, permission sprawl, and uneven document quality.
Solution
Chunking strategy, hybrid retrieval, evaluation harness, and human feedback loop.
Outcomes
Faster onboarding answers and measurable reduction in Level-1 support tickets.